5 Ways Our Help Center Has You Covered

We Can Help With That - 5 Ways Our Help Center Has You Covered

When it comes to making sure your money is safe and accessible when you need it, where you need it, a little help goes a long way. So, here’s a helpful little secret: our Help Center is the fastest way to find the help you need. The Help Center is open 24/7, organized around your needs, and constantly updated to help users like you find answers fast. So, how can you get by with a little help from your GO2? Let us count the ways!

1. Top questions

Wondering how to qualify for overdraft protection? Not sure how to set up direct deposit? Chances are, we’ve heard your question before. That’s why we created the Top questions section. With some behind-the-scenes magic, this Help Center section is routinely updated to reflect what questions other GO2ers like you are asking most frequently, both online and over the phone. Try giving this section a shot first – maybe your question, and your answer, are already waiting for you.

2. Help support topics

Sometimes you may not have a specific question, but you're still curious about a general topic. That’s where our help support topics can help you. Want to know how to get money into your account? Move money is the topic for you. Want to know more about how we keep your account safe and secure? Security and privacy sounds about right. Whatever your question might be, it probably fits right into one of our easy-to-find topics.

3. Quick help guides

Do you prefer answers to have step-by-step visual instructions? We got you. Our quick help guides offer simple, clickable instructions that show you exactly what each step looks like when using the GO2bank mobile app. Want to know when your direct deposit posted? This guide will help you set up notifications. Worried you might have lost your card? It might be time to report that card lost or stolen with this trusty guide. Regardless of what you need, these easy-to-follow guides help you see the way.

4. Search

Sometimes finding the right question or topic can feel difficult, especially if you’re frustrated or nervous about something that might be happening with your account. That’s why we keep our search bar always ready and waiting at the top of every Help Center page. Can’t figure out how to set up autopay on your GO2bank Secured Visa® Credit Card? Try typing “autopay.” Want to lock your debit card until you can deposit more cash to your account? Just type “locking my card” in the search bar, and voila– answers galore!

5. Live chat

Still can’t find what you’re looking for? We still got you. Down at the bottom right corner of EVERY page of our site you’ll find our live chat feature, available 5am-9pm PST, 7 days a week. Give that a click and you’ll be connected to a live Customer Support specialist in no time. It’s all the benefits of calling an agent with none of the hassle! Helpful tip: if you’re already an accountholder, log in to your account before connecting to a live chat. After logging in, you’ll be able to select from a list of common topics, helping your live chat cut right to the chase!

No matter what your question or issue is, our Help Center is here to, well, help! Stop by anytime for quick answers, useful information, or to chat with a specialist. When you spend less time searching for the right answers, you can spend more time on the GO. If you prefer calling, our Customer Support is still available at (855) 459-1334 from 5am-9pm PST, 7 days a week.

The views and opinions expressed here may not represent the views and opinions of GO2bank, Green Dot Corporation, or its affiliates. It is presented for general informational purposes only and does not constitute tax, legal, or business advice.​

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