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Open an account

Welcome to the GO2bank™ Help Center
How can we help?

Check out our “Top questions” and “Help support topics” below – it’s the quickest way to find help!

Top questions

Top questions

  • Why did I receive an offer in the mail?
  • How do I find my account/routing number?
  • How do I set up direct deposit?
  • How do I dispute a transaction?
  • How do I report my card lost/stolen?
  • How do I unblock my account?
  • How can I add money to my account?
  • Where can I go to deposit cash to my account?
  • How do I qualify for overdraft protection?
  • What fees are charged for overdraft protection?
  • Can I avoid fees for overdraft protection?
  • How do I earn cash back?
  • How do I check the balance of an eGift Card?
  • How do I apply for a GO2bank Secured Credit Card?
  • How do I opt out of future mailings from GO2bank?
  • What is the maximum number of overdrafts I can make in a statement period?

Help support topics

Help support topics

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Getting started

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Password reset

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Dispute a transaction

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Report card lost/stolen

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Security & privacy

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Direct deposit

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Move money

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Your debit card & transactions

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Overdraft protection

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Credit building products

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Your high-yield savings account

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Need more help? Check out our Quick help guides.

Account

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Resources

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Legal

Account agreements
Technology privacy statement (PDF)
Site terms of use (PDF)
Overdraft protection notice (PDF)
Ad choices (PDF)
Law enforcement​

Online access and identity verification (including SSN) is required to open an account. Mobile number or email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship digital bank. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2023 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved.

NO PURCHASE NECESSARY. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. Prize: $1,000 to be awarded as credit or a check. Void where prohibited.

Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit of your federal tax refund may vary. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.​