Why do some eGift Cards in my wallet show an incorrect balance?
Balances are only refreshed when you ask us to, so if you know the value isn’t right – just press the refresh balance icon, if available, and we’ll check-in with the merchant to make sure it’s up to date (up to 3 times per eGift Card)! Remember, not all merchants support balance refreshes in the app, but you can visit the merchant’s website or store to find the current balance on your eGift Card.
Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.
GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.
All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.
Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Partner terms and conditions apply.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.