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GO2bank™ Help Center
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How do I dispute a transaction?

If you notice charges on your GO2bank Secured Credit Card account that you don’t recognize, often it can be because the merchant you made the purchase from has a different business name. You can do a search online for a merchant to get more information about how they display their service in transaction statements. Or, you might recognize the transaction by the transaction amount and date to help validate the charge. If you believe you have unauthorized charges on your account, call (855) 459-1334 or write in to GO2bank, Attn: SCC Disputes, P.O. Box 9, West Chester, OH 45071 to file a dispute. Please refer to your GO2bank Secured Credit Cardholder Agreement & Security Agreement for details.

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Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

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