Welcome to the
GO2bank™ Help Center
How can we help?

How do I dispute a transaction?

If you notice charges on your GO2bank Secured Credit Card account that you don’t recognize, often it can be because the merchant you made the purchase from has a different business name. You can do a search online for a merchant to get more information about how they display their service in transaction statements. Or, you might recognize the transaction by the transaction amount and date to help validate the charge. If you believe you have unauthorized charges on your account, call (855) 459-1334 or write in to GO2bank, Attn: SCC Disputes, P.O. Box 9, West Chester, OH 45071 to file a dispute. Please refer to your GO2bank Secured Credit Cardholder Agreement & Security Agreement for details.

Related questions

* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 24 years.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

Welcome to the GO2bank™ Help Center How can we help?

How do I dispute a transaction?

Related questions

Welcome to the
GO2bank™ Help Center
How can we help?