How does the transaction dispute process work?
Will I have access to my funds while my dispute is investigated?
What happens if my dispute is denied?
To start, if your card is lost, stolen or compromised, you can report your card lost/stolen online or by calling 855-459-1334. Your card will be cancelled and a new one will be issued. Please see your Deposit Account Agreement for more information.
If you believe there is an error or unauthorized charge on your account, or your statement or sales receipt are wrong, please call us at 855-459-1334 or fill out a Dispute form and send it to:
P.O. Box 9
West Chester, OH 45071
Please note, you must wait for a pending transaction to post before you can file a dispute.
If you are writing us directly, please include the following:
Documentation helps us investigate disputes. To help us speed up the investigation please provide applicable items below with your dispute form or letter: