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Welcome to the
GO2bank™ Help Center
How can we help?

How do I dispute a transaction?

First, if your card is lost, stolen, or compromised, you can report your card lost/stolen online or by calling 855-459-1334. Your card will be deactivated and a new one will be issued. Please see your Deposit Account Agreement for more information.

If you believe there is an error or unauthorized charge on your account, or your statement or sales receipt is wrong, please call us at 855-459-1334 or fill out a Dispute form and send it to:

GO2bank
Attn: Disputes
P.O. Box 9
West Chester, OH 45071

Please note, you must wait for a pending transaction to post before you can file a dispute.

If you are writing us directly, please include the following:
– Your name and account number
– The amount and date of the transaction(s)
– Information about the merchant, including their name and address
– The reason you dispute the transaction

Documentation helps us investigate disputes. To help us speed up the investigation, please provide the applicable items below with your dispute form or letter:
 – Receipts or invoices
 – Information about delivery, shipping, confirmation email, and tracking number 
 – Emails, letters sent to merchant or details on calls that you’ve had with the merchant about the transaction(s)
 – Photos of the defective or damaged merchandise
 – Description of the item on the merchant's website with a link to the page
 – Any evidence that the price you paid differs from the listed price
– Written requests to cancel or stop the transaction(s)

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* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

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Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.