Related questions
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Will I have access to my funds while my dispute is investigated? -
What happens if my dispute is denied? -
How will I be notified about my transaction dispute(s)?
The dispute investigation can take up to 45 days. If we are unable to reach a decision within 10 business days (20 business days for a new accounts) a provisional credit may be provided for the disputed transaction amount. A provisional credit is a temporary credit that may be applied to your account during the dispute investigation.