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Welcome to the
GO2bank™ Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. What else should I consider when filing a dispute?

What else should I consider when filing a dispute?

  • Change your password and or PIN if you see transactions you don't recognize to prevent further unauthorized transactions.
  • If your card has been misplaced, you can lock your card through the Manage cards page online or in the GO2bank app.
  • If your card is lost, or stolen, please report your card lost/stolen online or by calling 855-459-1334. If you report unauthorized transactions, we will deactivate your card and issue a replacement.
  • If the issue involves merchandise or service, often it is faster to contact the merchant that made the charge as they can cancel or reverse the transaction. If the merchant agrees to issue credit, ask them how long it will be until you see the credit on your account.

Was this answer helpful?

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Related questions

  • Will I have access to my funds while my dispute is investigated?
  • What happens if my dispute is denied?
  • How will I be notified about my transaction dispute(s)?

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* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has been named one of Newsweek’s Most Trustworthy Companies in America for 2023 and has serviced more than 67 million accounts over the last 23 years.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, Atomic or any eGift Card merchants. Partner terms and conditions apply.

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