Why am I not eligible to cash a check?
Can I cash a check with the GO2bank app and have the money added to my account?
Who is Ingo Money? How does GO2bank cash my check?
All checks submitted through the Ingo Money service are subject to review for approval, and most checks are approved. There are times, though, when Ingo Money is unable to approve a check due to inconsistencies in check images, limit-related issues, insufficient check verification data, or information about the check writer’s account. Unfortunately, Ingo Money cannot always tell you exactly why a check is declined because privacy regulations prevent sharing a check writer’s account information with you.
Below are some examples of why checks may be declined:
If your check is declined, you will be notified in the app, by push notification (if you have enabled this service for the GO2bank app) and by email. Your account will not be funded, and no fee will be assessed. You may attempt to deposit or cash your check with another service provider, or you may contact the check writer and request a new check or a different method of payment.