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Welcome to the
GO2bank™ Help Center
How can we help?

My barcode didn’t work at the store. What happened?

You should check a few things:

  • Always check the expiration time underneath your barcode before you use it. If it is expired, you will need to create a new barcode.
  • You can only generate and use one barcode at a time, so try to use your barcode before you generate another one.
  • If your account has reached the cash deposit limits, you will not be able to use this service until the limits reset.
  • If the barcode still does not work, contact our Customer Support team for additional support.

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Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

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