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What do I do if I get a phone call about my account?

Never give out personal or financial information such as your checking account, credit card and Social Security numbers over the phone unless you made the call or you know the person or organization you’re dealing with. GO2bank will not ask you for your PIN or password by calling you or by sending you an email. We may ask for this information only when you call us to discuss your account. Be careful when you get a phone call from someone who:

  • Threatens to close or suspend your account if you don’t tell them your personal information
  • Tells you your account has been attacked and then asks you to tell them your account or personal information
  • Requires you to give any personal information, such as your username, password or account number
  • Asks you to confirm, verify or update your account, credit card or billing information
  • Asks you to pay an outstanding fine or bill using prepaid cards to avoid arrests or shut down of utility services

Contact GO2bank immediately, using the phone number on the back of your card, if you believe you’ve given out any personal information over the phone.

Related questions

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2021 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved.