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How can I get help if I have an issue with my eGift Card?

If an eGift Card you purchased is not working on a merchant website, app or at a retail location, you must contact the merchant directly for assistance. Please check the merchant’s website for eGift Card terms and conditions and the best way to contact customer service to resolve your issue. If you have already contacted the merchant directly and are still having issues, please contact us using the number on the back of your GO2bank card for assistance. For additional information about our eGift Card cash back rewards program, please see the GO2bank Deposit Account Agreement.

Important to know: If you visit some merchants’ websites or apps to check your eGift Card balance, like Wayfair, PlayStation, Google, GrubHub and Amazon, your eGift Card value will be automatically added to your account with that merchant. Once the eGift Card is added to the merchant account, you will no longer see the balance on your eGift Card. If your eGift Card barcode does not work when redeeming in-store, the card details can be entered manually.

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* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 24 years.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

Welcome to the GO2bank™ Help Center How can we help?

How can I get help if I have an issue with my eGift Card?

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Welcome to the
GO2bank™ Help Center
How can we help?