Help
Log in_icon Log in
Activate your card_icon Activate your card
Activate your card_icon Activate your card
Help_icon Help
Log in_icon Log in
Activate your card_icon Activate your card
Activate your card_icon Activate your card
Open an account

How can we help?

Can't find your answer? - Contact us

How can I get help if I have an issue with my eGift Card?

If an eGift Card you purchased in the GO2bank app is not working on a merchant website, app or at a retail location, you must contact the merchant directly for assistance. Please check the merchant’s website for eGift Card terms and conditions and the best way to contact customer service to resolve your issue. If you have already contacted the merchant directly and are still having issues, please contact us using the number on the back of your GO2bank card for assistance. For additional information about our eGift Card cash back rewards program, please see the GO2bank Deposit Account Agreement.

Important: If you visit some merchants’ websites or apps to check your eGift Card balance, your eGift Card value will be automatically added to your account with that merchant. Once the eGift Card value is added to the merchant account, you will no longer see the balance on your eGift Card in the GO2bank app. If your eGift Card barcode does not work when redeeming in-store, the card details can be entered manually.

Was this answer helpful?

Yes
No

Related questions

* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Bank and have not sponsored or endorsed Green Dot products or services. Neither Green Dot Bank, Green Dot Corporation, nor Visa U.S.A Inc. or any of their respective affiliates are responsible for products or services provided by third parties. Third party terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2026 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.