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Welcome to the
GO2bank™ Help Center
How can we help?

How do I close my account?

To close your account, log in to the GO2bank app and select Menu, Manage cards, and Close your account. Or log in to your account at GO2bank.com and select Settings, Manage cards, and Close your account. If you still have money in your account, you have 3 options when closing your account online or through the app.

1. Spend down your balance to $0 – Use your card to make purchases in stores and online or for ATM withdrawals.  

2. Pick up cash (if you balance is at least $22.50) – Use a barcode generated through the GO2bank app or GO2bank.com to pick up cash at Walmart. $2.50-$5.00 retail service fee applies and will be deducted from the balance on the account.

3. Get a refund check- The check will be sent to your address on file within 14 days of closing your account. You won't have access to your funds after a check has been issued. 

Your account will automatically close when your balance reaches $0.

Once you close your account, you can view your account statements and transactions history at GO2bank.com or in the GO2bank app.

Still need help closing your account? Contact Customer Support at (855) 459-1334 for additional assistance.

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* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.