Related questions
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How do I dispute a transaction? -
How does the transaction dispute process work? -
What else should I consider when filing a dispute?
The dispute investigation can take up to 45 days. If we are unable to reach a decision within 10 business days (20 business days for a new accounts) a provisional credit may be provided for the disputed transaction amount. A provisional credit is a temporary credit that may be applied to your account during the dispute investigation.