To determine if you are eligible for a provisional credit, you are first required to provide a letter of dispute to be eligible for a provisional credit. You may write us directly or fill out a Dispute form and send it to:
P.O. Box 9
West Chester, OH 45071
If you are writing us directly, please include the following:
- Your name and account number
- The amount and date of the transaction(s)
- Information about the merchant, including their name and address.
- The reason you dispute the transaction.
If you’re determined eligible for a provisional credit, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.