Welcome to the
GO2bank™ Help Center
How can we help?
Lost, stolen or replacement card
- How will you verify it is me picking up my funds?
 - How do I report my card lost/stolen?
 - My replacement card never arrived. How do I get another card sent to me?
 - When will my replacement GO2bank debit card arrive?
 - Is there a fee to replace my GO2bank debit card?
 - Can I have my GO2bank debit card sent via overnight delivery?
 - Will my replacement card have the same number?
 - When you report a card lost or stolen, does it deactivate that card?
 - Does ordering a replacement card to replace a damaged card deactivate the damaged card?
 - Can I still access my funds if my card is reported lost or stolen?
 - Is there a fee to access my funds with a cash pickup at Walmart?
 - What do I need to bring to Walmart to pick up cash from my account?
 - How will Walmart verify it is me picking up my funds?
 - Where do I go to pick up my cash at Walmart?
 - Can I pick up cash multiple times while waiting for my replacement card to arrive?