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Open an account

Welcome to the
GO2bank™ Help Center
How can we help?

  1. Help
  2. Report card lost/stolen
  3. Lost, stolen or replacement card

Lost, stolen or replacement card

  • How will you verify it is me picking up my funds?
  • How do I report my card lost/stolen?
  • My replacement card never arrived. How do I get another card sent to me?
  • When will my replacement GO2bank debit card arrive?
  • Is there a fee to replace my GO2bank debit card?
  • Can I have my GO2bank debit card sent via overnight delivery?
  • Will my replacement card have the same number?
  • When you report a card lost or stolen, does it deactivate that card?
  • Does ordering a replacement card to replace a damaged card deactivate the damaged card?
  • Can I still access my funds if my card is reported lost or stolen?
  • Is there a fee to access my funds with a cash pickup at Walmart?
  • What do I need to bring to Walmart to pick up cash from my account?
  • How will Walmart verify it is me picking up my funds?
  • Where do I go to pick up my cash at Walmart?
  • Can I pick up cash multiple times while waiting for my replacement card to arrive?

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Legal

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CRA Public File

* When on a desktop, hover over * to view important disclosures. When on a mobile device, click on * to view disclosures.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

©2025 GO2bank. GO2bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.