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What should I do if I suspect my identity has been stolen?

We urge you to take these steps immediately:

Contact the three major credit reporting agencies. Ask them to place a fraud alert on your file to prevent credit products from being opened in your name without your authorization.
Equifax: (800) 525-6285
Experian: (888) 397-3742
TransUnion: (800) 680-7289
File a report with your local police. Even if the police can't catch the identity thief, having a police report can help you clear up your credit records later on.
Report the identity theft through the Federal Trade Commission’s website, www.IdentityTheft.gov and get a recovery plan. This resource provides an interactive checklist that will walk you through the recovery process and which recovery steps should be taken. It also provides sample letters and other helpful resources. In addition, the site offers specialized tips for specific forms of identity theft, including tax-related identity theft.

You can also check out these resources for more tips and information:

U.S. Department of Justice Fraud Section site related to the CARES Act
Visit GO2bank.com/fraud-protection to learn more about protecting yourself from fraud

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Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

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What should I do if I suspect my identity has been stolen?

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Welcome to the
GO2bank™ Help Center
How can we help?