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Welcome to the
GO2bank™ Help Center
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What should I do if I suspect my identity has been stolen?

We urge you to take these steps immediately:

  • Contact the three major credit reporting agencies. Ask them to place a fraud alert on your file to prevent credit products from being opened in your name without your authorization.
  • Equifax: (800) 525-6285
  • Experian: (888) 397-3742
  • TransUnion: (800) 680-7289
  • File a report with your local police. Even if the police can't catch the identity thief, having a police report can help you clear up your credit records later on.
  • Report the identity theft through the Federal Trade Commission’s website, www.IdentityTheft.gov and get a recovery plan. This resource provides an interactive checklist that will walk you through the recovery process and which recovery steps should be taken. It also provides sample letters and other helpful resources.  In addition, the site offers specialized tips for specific forms of identity theft, including tax-related identity theft.

You can also check out these resources for more tips and information:

  • U.S. Department of Justice Fraud Section site related to the CARES Act
  • Visit GO2bank.com/fraud-protection to learn more about protecting yourself from fraud

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Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

GO2bankTM cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 25 years.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

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