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What should I check before I dispute a transaction?

Please note, you must wait for a pending transaction to post before a dispute can be filed

Pending transactions occur when a transaction has been authorized but hasn’t been completed.
A pending transaction will affect the amount of credit or funds you have available.
Canceling a pending transaction usually requires contacting the merchant who made the charge.
Once a pending transaction has posted, you may contact us to dispute the transaction.

If you notice an unauthorized charge on your account, please consider the details of the transaction before you file a dispute.

Some merchants and online retailers appear under different names than where you made the purchase.
A quick internet search of the merchant’s name, while also comparing the transaction time and amount, may reveal the transaction is accurate.
If you made the transaction but believe it posted differently than what you expected, contacting the merchant directly may quickly resolve the issue.

Related questions

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship digital bank. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services.

Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Partner terms and conditions apply.

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